(1) Interpersonal Communication
Foster strong relationships and enhances teamwork by promoting understanding, trust, and effective collaboration among individuals.
CourseBy Lead Better
Belonging Through Social Awareness: Building Inclusive Connections
Belonging is a fundamental human need that significantly impacts well-being and performance. By enhancing social awareness, leaders and team members can create spaces where individuals feel connected and included. This course explores the link between social awareness and belonging, offering practical strategies to build stronger, more inclusive relationships. Key Learnings: • Understand the role of social awareness in fostering a sense of belonging. • Develop skills to recognize and appreciate diverse perspectives. • Implement practices that promote inclusivity and connection within teams and communities. "When we attune to others with empathy and openness, we lay the foundation for genuine belonging."
CourseBy Lead Better
Coaching Skills Part 1: Foundations of Inclusive & Empathetic Coaching
Build the bedrock of every great coaching relationship by mastering inclusive leadership, clear communication, trust, emotional intelligence, and active listening.
CourseBy Lead Better
Coaching Skills Part 2: Feedback, Empathy & Growth
Take your coaching to the next level by mastering four critical skills: delivering impactful feedback, deepening empathy, setting clear goals, and cultivating a growth mindset to drive lasting change.
CourseBy Lead Better
Coaching Techs Without Being Their Therapist
Transform your coaching by leading with a growth mindset. This micro-learning module reveals how Curiosity, Compassion, and Courage work together to unlock potential, build trust, and drive meaningful change.
CourseBy Lead Better
Defining Interpersonal Connection: From Exchanges to Engagement
Every text, email, and conversation holds the potential to deepen relationships. This lesson unpacks: • What interpersonal connection means: Emotion-rich social exchanges between two or more people. • Why it matters: Strong connections fuel emotional and physical health, a sense of purpose, and better performance. • How connections become relationships: Why respectful, goal-aligned interactions lead naturally to the five relationship types—friendship, love, platonic, family, and professional. • Workplace focus: Applying connection principles on your team—aligning on shared goals, honoring diverse perspectives, and building mutual respect. By the end, you’ll understand how to transform routine communications into meaningful bonds that elevate both culture and results.
CourseBy Lead Better
Demystifying Self-Awareness: The Starting Point of Great Leadership
Self-awareness is more than knowing your strengths and weaknesses—it’s the foundation for every decision, reaction, and relationship you manage. In this course, we debunk the myths and misconceptions around self-awareness and help you build a clearer picture of how you show up at work and in life. You’ll learn: What self-awareness is (and what it’s not) Why it’s the most overlooked leadership skill A simple framework to catch emotional triggers before they derail your day How to assess your internal cues and external impact Practical reflection questions to uncover blind spots and personal growth edges Whether you’re managing a team or leading yourself, this course will help you shift from reactive to intentional, and from unclear to confident. Because if you can’t see yourself clearly, neither can the people you lead.
CourseBy Lead Better
Developing a Leader's Decision Making Aptitude (Part 1)
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Developing a Leader's Decision-Making Aptitude: Confident Decisions, Every Time (Part 2)
CourseBy Lead Better
Emergency Service Decision Making
Empower your workplace decisions with effective strategies.
CourseBy Lead Better
Having Difficult Conversations with Your Crew
Foster strong relationships and enhances teamwork by promoting understanding, trust, and effective collaboration among individuals.
CourseBy Lead Better
How to Become an Optimistic Leader
Develop optimistic leadership for positive team dynamics.
CourseBy Lead Better
How to Build Connected Teams
Create cohesive, collaborative, high-performing team environments.
CourseBy Lead Better
How to Deal with Difficult People at Work
Effectively handle challenging workplace relationships and conflicts.
CourseBy Lead Better
How to Develop Strong Accountability Habits
Build strong accountability habits for lasting success.
CourseBy Lead Better
How to Earn and Give Trust at Work as a Leader
Earn and give trust to lead effectively.
CourseBy Lead Better
How to Focus on Results with Your Team
Drive team success with result-oriented strategies.
CourseBy Lead Better
How to Give Helpful Feedback at Work
Provide constructive feedback to enhance workplace performance.
CourseBy Lead Better
How to Influence What You Can Control at Work
Master influence within your sphere of control.
CourseBy Lead Better
How to Lead Efficient and Inclusive Team Meetings
Facilitate inclusive, engaging, and productive meetings.
CourseBy Lead Better
Identifying the Key Traits of Interpersonal Connection
Interpersonal connection isn’t just “chatting”—it’s a dynamic process shaped by five core characteristics: • Independent Individuals Everyone brings unique motivations, expectations, and interpretations (e.g., two team members can hear the same feedback yet walk away with different takeaways). • Vulnerability Real connection requires self-exposure—sharing thoughts, feelings, and your authentic lens on the world. • Innate Rationality Communication assumes shared intelligence and intent. As demonstrated in Milgram’s obedience study, we expect messages to be understood and even followed. • Constant & Inescapable Whether you’re speaking, texting, or simply present in a room, you’re always sending messages—verbal or not. • Personal Choice Every word and gesture is a deliberate choice, making connection a skill you can learn and refine.
CourseBy Lead Better
Improving Your Social Blind Spots: What You’re Missing Might Be What Matters Most
Your impact on others isn’t just about what you say—it’s also about what you miss. This course helps leaders sharpen their social radar by learning to be fully present, read body language accurately, and listen beyond words. Course Synopsis: Social blind spots are the subtle cues and moments we often overlook—yet they shape how others experience us. This course equips you with the tools to notice what most leaders miss: emotional shifts, nonverbal signals, and the hidden meaning between the words. You’ll learn how to: • Be fully present and use your senses—including your emotions—as observation tools • Decode body language with a head-to-toe approach • Listen not just to words, but to tone, pace, and silence • Reduce miscommunication and increase your interpersonal credibility If you're serious about becoming a more intuitive, responsive leader, this course will open your eyes to the unseen dynamics that make or break your workplace influence.
CourseBy Lead Better
Know Your Leadership Style Under Pressure
You can’t lead what you don’t first understand—especially yourself. This course breaks down the 5 developmental levels of self-awareness, helping you decode how you think, feel, and function in both personal and professional environments. True leadership begins with knowing the person in the mirror. Course Synopsis: In this course, you'll explore the journey from self-confusion to meta self-awareness—where you not only understand how you feel and think but also how you're perceived by others. You’ll learn how to pause, reflect, and regain emotional control when under pressure, and why failing to develop self-awareness can cost you your value, your growth, and your credibility as a leader. We’ll unpack: • The 5 stages of self-awareness development • How emotions inform (or derail) your leadership • A simple 3-question tool to manage emotional triggers in real time • What you risk losing when self-awareness is missing from your leadership toolbox
CourseBy Lead Better
LEAD BETTER™ Coaching Program
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Leadership Coaching: What it Is and is Not
This course equips leaders with a clear understanding of how coaching differs from managing, mentoring, or fixing. You'll learn the key principles of effective coaching, how to ask powerful questions, and when to coach versus when to lead. Ideal for emerging and seasoned leaders who want to unlock the potential of their team—without doing all the heavy lifting themselves.
CourseBy Lead Better
Leading HVAC Crews Under Pressure
Master adaptive leadership for diverse workplace scenarios.
CourseBy Lead Better
Managing Field Team Performance
Conduct effective coaching conversations to enhance performance.
CourseBy Lead Better
Mastering Interpersonal Communication: Why It Matters & How to Build It
Interpersonal communication isn’t just “nice to have”—it’s the engine behind career advancement, effective leadership, and a positive workplace culture. In this concise lesson, you’ll: • See the Stakes: Learn why employers rank communication as the #1 hireable skill and how gratitude drives motivation and performance • Discover the Benefits: Understand how clear, empathetic exchanges open doors, build trust, and fuel team resilience • Build Your Toolkit: Apply a five-phase plan—define your communication goals, practice active listening, regulate your emotions, cultivate empathy, and ask curious, open-ended questions • Practice & Reflect: Take baby steps in real-world settings, track your progress with journaling or voice-notes, and turn new habits into lasting strengths
CourseBy Lead Better
Mastering Perception Management: Own Your Work Brand
Course Synopsis In this brief session, you will: • Clarify Your Brand: Pinpoint the unique strengths and values you bring to work. • Embrace Reality: Explore how others’ perceptions influence credibility, opportunity, and relationships. • Boost Self-Awareness: Use targeted reflection and feedback techniques to align how you show up with how you want to be seen. By the end, you’ll have a personal action plan to manage perception, ensuring your workplace brand is both authentic and impactful.
CourseBy Lead Better
More Empathy: Mastering the “Walk in Their Shoes” Mindset
Putting yourself in another person’s shoes is more than a cliché—it’s a leadership superpower. In this module, you’ll discover: • The Perspective‑Taking Exercise: Ask yourself “How would I feel if I were this person?” to unlock genuine understanding. • Empathy in Action: Simple habits—active listening, curious questions, thoughtful compliments, and mindful presence—that turn awareness into impact. • Overcoming Blind Spots: Ditch distractions (phones, head‑spun thoughts) and use your emotions as “senses” to detect unspoken needs. • Reflect & Reinforce: A seven‑day practice plan using journaling or voice‑notes to capture your “aha” moments and solidify new empathy skills.
CourseBy Lead Better
Persuasion vs. Influence: Mastering the Art of Persuasive Leadership
Great leaders don’t just command—they inspire. In this concise lesson, you’ll: • Define the Difference: Unpack how influence (power of presence and vision) differs from persuasion (crafted arguments and appeals). • See Both in Action: Explore real-world examples—from coaching a team by energy alone to debating a case point by point. Apply Seven Persuasion Techniques: • Establish Credibility with expertise and trust • Be Well Organized with data and clear structure • Understand Your Audience’s Interests through probing questions • Connect Emotionally to win hearts, not just minds • Build Trust & Respect ahead of your ask • Answer the “Why?” to fuel engagement • Ask the “What If?” to co-create win-win solutions
CourseBy Lead Better
Positivity Through Social Awareness: Better Connections, Brighter Outlooks
Strong relationships fuel positive thinking—and it all starts with social awareness. When you’re in sync with others, you're more likely to feel seen, supported, and understood. That connection doesn’t just improve collaboration—it boosts your overall emotional well-being. This course explores how developing your social awareness can create a ripple effect of positivity in how you lead, relate, and respond to everyday challenges. You’ll learn: • Why emotionally connected relationships improve your mood and resilience • How positivity stems from meaningful social interaction—not just mindset tricks • How to foster bonds with colleagues, friends, and family through awareness and empathy • Simple habits that strengthen your relationships and lift your leadership presence Because when your relationships improve, so does your perspective—and that changes everything.
CourseBy Lead Better
Reading Your Team When Things Go Wrong
Great leaders don't just focus inward—they look outward with intention. This course teaches you how to tap into social awareness: the ability to read a room, sense unspoken cues, and respond in ways that strengthen trust, connection, and culture. You’ll learn how to observe more, assume less, and develop the self-control to lead with empathy—even when it’s inconvenient. • Through relatable examples, practical strategies, and reflective exercises, you’ll discover: • What social awareness is (and what it’s not) • How to recognize emotional energy and behavioral signals in others • Why listening without interrupting your own thoughts is a leadership superpower • Common social blind spots (like phone scrolling or forced humor) that erode connection • A 7-day practice challenge to help you build awareness through presence, posture, and people-centered curiosity Because real leadership doesn’t just speak—it senses, sees, and serves.
CourseBy Lead Better
Self-Awareness
Know Yourself Better: Discover Your Strengths and Crush Your Goals!
CourseBy Lead Better
Setting Goals Your Crew Will Actually Hit
Achieve your dreams with SMART goal setting.
CourseBy Lead Better
Social Awareness (Mindful Mindset)
Be Mindful, Be Awesome: Learn to Stay Cool, Calm, and Collected No Matter What.
CourseBy Lead Better
Social Awareness in Action: A 7-Day Practice Challenge
This micro-learning module walks you through a week of daily exercises designed to embed key social-awareness behaviors into your routine, backed by simple reflection techniques to cement your growth.
CourseBy Lead Better
Sr. Leadership Coaching Program
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The Achiever
Ideal for managers, team leads, and high-performers stepping into greater leadership responsibility.
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The Benefits of Social Awareness: Stronger Connections. Smarter Leadership.
Social awareness isn’t soft—it’s strategic. Leaders who sharpen this skill build stronger connections, resolve conflict more effectively, and foster trust across teams and relationships. In this course, you’ll explore the tangible benefits of developing social awareness, from better communication and improved conflict management to deeper empathy and a more positive presence. You’ll learn how to: • Recognize how social awareness strengthens both professional and personal relationships • Use empathy to manage conflict and reduce misunderstanding • Put yourself in others’ shoes to better understand motivations and emotions • Build a personal action plan to strengthen your awareness through curiosity, presence, and intentional interaction Whether you're leading a team, working across departments, or just trying to avoid social slip-ups, this course will help you show up with greater poise, perception, and purpose.
CourseBy Lead Better
The Executive
For senior professionals who want strategic coaching and visible results.
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The Leader
Self-paced learning for first-time leaders and go-getters who want a strong start.
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The Science of Self-Awareness: How You See You… and Why It Matters
By the age of two, we begin to realize: “I am being seen.” That moment of self-conscious discovery—like a child recognizing themselves in a mirror—lays the groundwork for adult self-awareness. This course dives into the fascinating science behind how we form our sense of self, how perception is co-created, and why being honest with yourself is the first step to shaping how others see you. You'll learn: • What brain science and behavior tell us about self-perception • Why managing perception doesn’t mean being inauthentic—it means being intentional • How to recognize when your self-view and public view are out of sync • Ways to build a self-image rooted in truth, not ego Whether you’re in a leadership role or striving for personal growth, this course will show you how self-awareness isn’t soft science—it’s strategic power. Because how you see yourself directly impacts how you lead, connect, and grow.
CourseBy Lead Better
The Starter - Get A Free Sample
Try before you buy—see how our courses deliver real value.
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Top 5 Perception Management Strategies for Leaders
Your reputation at work is shaped by what you say—and what you don’t. In this micro-learning module, you’ll master five clear strategies to manage how others see you, build trust, and align perception with your authentic strengths.
CourseBy Lead Better
Training Techs Without Doing Their Work for Them
Delegate effectively to support team growth.
CourseBy Lead Better
What Your Crew Sees That You Don't
Social blind spots are the overlooked moments where your presence, tone, or attention (or lack thereof) can shape how others feel—and how they respond. This course equips you to tune in, not just with your ears and eyes, but with emotional clarity and full presence. You'll learn how to: • Be fully present and engage your “sixth sense” to detect emotional undercurrents • Decode body language from head to toe and spot misalignment between words and behavior • Practice deep listening by tuning into tone, pacing, and silence—not just words By recognizing what you’ve been missing, you’ll build stronger relationships, reduce miscommunication, and increase your leadership influence. Because what you miss in the moment can cost you connection in the long run.
CourseBy Lead Better
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